Frequently Asked Questions

Where is my order?

You can track your order using the tracking number you were emailed 1-3 days after your order was placed. If you did not receive this, please reach out to contact@swanksanctuary.com

What is my tracking number?

This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting us at contact@swanksanctuary.com.

I've lost my tracking number. What can I do?

Simply contact us at contact@swanksanctuary.com with your full name and mailing address, and we will resend your confirmation number.

How can I make changes to my order?

If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

How can I cancel my order?

You must contact us within 12 hours.

We cannot cancel your order once it has already been shipped.

What is your return policy?

Please see our refund and Return Policy by clicking on this link: https://swanksanctuary.com/policies/refund-policy


Who do I contact if there's something wrong with my order?

If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to contact@swanksanctuary.com

Contact us

If we still haven't managed to answer your question please feel free to contact us at contact@swanksanctuary.com and we'll get back to you within 24hrs!